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Help Docs, Job Aids & Frequently Asked Questions

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Recent Posts

Processing Refunds

Occasionally, you may need to process a refund for a donation. Maybe a donor experienced a connectivity issue while making a donation and a duplicate charge appeared,…

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Payroll Deductions

Corporate employees have the option to sign-up for payroll deduction, which is essentially making a pledge. However, instead of C360 running a card for each recurring payment,…

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Matching Pending Members

When a contribution comes through online, the member will need to be matched to a constituent record. Pending members can be identified by the purple question mark…

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