Event Ticket Receipts

When creating the asset for your the receipt for your event after checkout, you will need to ensure that the Email Usage Hint is set to EventTicketPurchaseConfirmation and the Type/Classification is set to Transaction.

The Usage Hint of EventTicketPurchaseConfirmation ensures that the .PDF receipt is attached to the email when sent. This document is automatically generated.

The Email Type of Transaction ensures that the email is not prevented by any unsubscription options that prevent things like newsletters or general communications.

If you need help building the content of the body of your email, Compass has some preloaded templates that you can use as a jumping off point. To access these, navigate to the Extended Actions menu and select Insert From Template.

We feel that the Email Template titled Thanks for your Ticket Purchase is a good place to start, including merge fields for custom messages for the attendee’s first name, the name of the event, the start time of the event, the address and name of the venue where the event is being held, and the name of the organization.

If you select this template, the content will be inserted into the body of the asset you are building, and can then be edited to better fit the narrative of your event.

You can then set this email as your Ticket Confirmation Email in the Ticketing Portal Settings and it will be automatically sent to your ticket purchasers when they register via the Ticketing Portal.